24 March 2020
Following on from the Prime Minister’s announcement regarding a national lockdown, we would like to reassure our clients and contacts that we remain open for business.
Our offices are not shut but we are operating with a reduced staff physically in the office. Client contact from this point forward should be remote when possible, and you should not visit the office unless you have a previously agreed appointment.
If our Commercial or Residential Property Departments or Corporate Department are acting for you on property or other transactional work, we will liaise with you on how best to provide signed documents and manage exchange and completion. Similarly our Wills and Probate Department will provide guidance regarding signing wills and powers of attorney, and dealing with estate-related matters.
Our staff are able to log on remotely and access the firm’s IT resources as if they were in the office. Many of our staff will therefore work remotely, for the time being. We will utilise email, telephone (including conference calls), Skype and other methods of communication as appropriate to ensure we keep in touch with you and support you through this period. Please liaise with your usual contact to see what works best in your particular case.
If you need to call us, please contact our main switchboard on 01242 581481 who will be able to either transfer your call to the person you need even if they are working remotely, or arrange for them to call you back. As well as individual email addresses, we may be contacted via the general email firstname.lastname@example.org or the Make An Enquiry form on our website.
During these exceptional times, please be aware that it may take us a little longer to respond to your enquiries, but we are working hard to minimise any disruption.
We continue to support you, and look forward to normal service resuming as soon as possible.